BuzzWisely Terms of Use & Privacy Policy

Last Updated: December 31, 2025

This page contains the BuzzWisely Terms of Use and Privacy Policy. By accessing or using the BuzzWisely website, platform, applications, or services (“Service”), you agree to this Agreement.

If you do not agree, do not use the Service.

PART I — TERMS OF USE

1. Eligibility and Authority

You represent that you are at least 18 years old and have authority to bind yourself or the entity you represent.

2. Description of the Service

BuzzWisely provides an AI-powered virtual receptionist and communications platform, including automated calls, AI voice/text, scheduling, transcription, and integrations.

The Service is provided on a best-effort basis. No business outcome is guaranteed.

3. AI Technology Disclosure

You acknowledge:

• The Service uses AI and automated systems

• AI may be wrong, misleading, incomplete, or inappropriate

• AI may misunderstand intent, accents, or context

• AI may fail to escalate or follow instructions

You are solely responsible for reviewing outputs and determining suitability.

4. No Professional or Regulated Services

The Service does not provide medical, dental, legal, financial, or emergency services.

No professional-client relationship is created.

HIPAA Disclaimer

BuzzWisely is not HIPAA compliant and is not a business associate unless agreed in writing.

5. Account Responsibility

You are responsible for:

• Account security

• All scripts, prompts, workflows, and configurations

• Accuracy of information provided to callers

• Obtaining all legally required consents

• Compliance with all laws

6. Acceptable Use & Prohibited Use

You may not:

• Violate laws

• Commit fraud or impersonation

• Record calls without consent

• Misrepresent AI as human where prohibited

• Collect payment card data

• Scrape, reverse engineer, or benchmark

• Abuse, spam, or overload the system

BuzzWisely may suspend or terminate any account that creates legal, operational, reputational, or carrier risk.

7. Fair Use & Rate Limits

BuzzWisely may impose usage limits, throttling, or restrictions at any time.

8. Telephony & Emergency Disclaimer

The Service depends on third-party carriers.

No guarantee of call delivery, quality, or number availability.

NO EMERGENCY USE. No 911 support.

9. TCPA & Communications Compliance

You are solely responsible for compliance with TCPA, call recording, Do-Not-Call, and messaging laws.

BuzzWisely is only a technology provider and disclaims all liability.

10. Data, Recording & Retention

Calls and messages may be recorded or transcribed.

You are responsible for obtaining all required consents.

No guarantee of data retention or availability.

11. Security Disclaimer

No system is 100% secure. You accept the risk of breaches, interception, or leaks.

12. Intellectual Property

BuzzWisely owns the platform, software, models, and systems.

You retain your content but grant BuzzWisely a license to use it to operate, maintain, and improve the Service, including anonymized and aggregated analytics.

13. Third-Party Services

BuzzWisely is not responsible for third-party outages, changes, or failures.

14. Billing, Subscriptions & Taxes

• Fees are charged in advance

• Subscriptions may auto-renew

• All fees are non-refundable

• You are responsible for all taxes and telecom surcharges

Improper chargebacks may result in termination.

15. PCI & Payment Data Prohibition

The Service is not PCI compliant. You must not collect or process payment card data using the Service.

16. Phone Numbers

Numbers are provided by third parties and may be lost, reclaimed, or non-portable. BuzzWisely is not liable for number loss.

17. Beta Features

Some features may be experimental and provided as-is.

18. No Authority

The Service cannot bind you or your business to any commitments.

19. Fraud & Impersonation

BuzzWisely does not guarantee prevention of fraud or social engineering.

20. Minors

You must not knowingly collect data from children under 13.

21. Accessibility

BuzzWisely does not guarantee accessibility compliance.

22. Export Controls

You agree to comply with all export and sanctions laws.

23. Legal Requests

BuzzWisely may disclose data if legally required.

24. AI Behavior Changes

AI behavior may change over time. No consistency is guaranteed.

25. No Third-Party Reliance

No third party may rely on the Service outputs.

26. Synthetic Voice Disclaimer

All voices are synthetic and not real persons.

27. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” ALL WARRANTIES ARE DISCLAIMED.

28. Limitation of Liability

To the maximum extent permitted by law, BuzzWisely is not liable for indirect or consequential damages. Total liability shall not exceed the amount paid in the prior 12 months.

29. Indemnification

You agree to indemnify BuzzWisely for claims arising from your use, content, or violations.

30. Termination

BuzzWisely may suspend or terminate at any time. Data retention is not guaranteed.

31. Governing Law & Arbitration

Delaware law governs.
All disputes resolved by binding arbitration.
No class actions.

32. Injunctive Relief

BuzzWisely may seek court orders for abuse, scraping, or IP violations.

33. Force Majeure

BuzzWisely is not liable for events beyond its control.

34. Assignment

BuzzWisely may assign freely. You may not without consent.

35. Severability

Invalid clauses do not affect the rest.

36. Waiver

No waiver unless in writing.

37. Survival

Key legal sections survive termination.

38. Entire Agreement

This Agreement is the entire agreement between you and BuzzWisely.

PART II — PRIVACY POLICY

39. Information We Collect

We may collect:

• Account information (name, email, company)

• Call metadata and recordings

• Messages and transcripts

• Usage data and logs

• Billing and subscription data

• Device and browser information

40. How We Use Information

We use information to:

• Operate and provide the Service

• Process calls and messages

• Provide support

• Improve the platform and AI systems

• Prevent abuse and fraud

• Comply with legal obligations

41. Call Recording & Communications

Calls and messages may be recorded or transcribed.

You are responsible for obtaining all required consent from callers.

42. Data Sharing

We may share data with:

• Infrastructure, AI, telephony, and hosting providers

• Payment processors

• Legal authorities if required

We do not sell personal data.

43. Data Retention

We do not guarantee any specific retention period. Data may be deleted at any time.

44. Security

We use reasonable safeguards but no system is completely secure.

45. Your Responsibilities

You are responsible for:

• Lawful data collection

• Providing notices to callers

• Compliance with privacy and recording laws

46. International Use

Data may be processed in the United States or other countries.

47. Children’s Privacy

The Service is not intended for children under 13.

48. Legal Disclosures

We may disclose information if required by law or legal process.

49. Changes

We may update this Agreement at any time. Continued use means acceptance.

[email protected] https://buzzwisely.com