What is an AI receptionist for chiropractors?
An AI receptionist for chiropractors answers the practice’s phone and handles the call the way the front desk would: it books the exam, moves or confirms a care-plan visit, and takes down insurance details. BuzzWisely, an AI receptionist built by a dentist who owns five practices, does this in your practice’s name, 24/7, for the calls your front desk can’t get to.
Chiropractic offices run much like dental offices. Patients come back on a schedule, insurance details matter on almost every new call, and patient information is protected. BuzzWisely answers those calls any number at once, in English, Spanish and 13 more languages, so your team can stay with the patients in the office.
The calls a chiropractic office gets, and what BuzzWisely does with each
New-patient exams
Someone with a sore back or a stiff neck calls to come in. BuzzWisely asks what brings them in, offers open times and books the exam before they hang up. It takes down their insurance details for your team, so the first visit starts with the paperwork already moving.
Care-plan visits and rebooking
A care plan is a run of visits, and every one of them gets booked by somebody. Patients who call to book their next visits get them on the schedule during the call, at any hour, instead of waiting for the front desk to call back.
Reschedules and cancellations
Patients who need to move or cancel a visit can do it by phone at any time. BuzzWisely confirms, reschedules and cancels during the call, so your team starts the day knowing what changed overnight and which times opened up.
Auto-accident and workers’ comp callers
When someone calls after a car accident or an injury at work, BuzzWisely takes down the patient’s details and the reason for the visit, and books the exam or sends the request to your team. Your team then handles the claim paperwork the way it always does, with the patient already on the schedule.
Medicare and insurance questions
BuzzWisely asks for the carrier, member ID and subscriber details, Medicare included, and sends them to your team in the BuzzWisely dashboard with the caller’s question. Your team checks eligibility before the visit, so the answer comes from the people who know your billing.
After-hours calls
Backs give out on Saturday mornings and after long drives, and people call when they’ve decided to get help. BuzzWisely answers at night, on weekends and on holidays, and books the visit. It leaves clinical advice to your doctors, and when a caller describes a medical emergency, it tells them to call 911.
Callers who want a person
Anyone who asks for a person gets one: BuzzWisely hands the call to your team.
Booking with your practice software
BuzzWisely books visits straight into Google Calendar, Outlook, Calendly and Acuity during the call. With other practice software, it takes the appointment request, with the patient’s details and the reason for the visit, and your team confirms it in the software you already use. Either way, the patient hangs up with the visit handled instead of a voicemail.
HIPAA-eligible, with a BAA available on every plan
Calls to a chiropractic office carry patient information, and an office that bills insurance electronically is covered by HIPAA. So the two things to ask any phone vendor are whether it is HIPAA-eligible and whether it will sign a Business Associate Agreement.
BuzzWisely is HIPAA-eligible, and a BAA is available on every plan, including the $289 Nectar plan. First, request the BAA from our team and sign it before any patient calls start. Then switch HIPAA mode on for each phone line that takes patient calls: it’s a setting you control, line by line. Our Security, Privacy and HIPAA page explains how BuzzWisely handles patient information.
What BuzzWisely costs for a chiropractic office
BuzzWisely is $289 a month on Nectar (775 minutes) or $389 a month on Honey (fair use up to 1,200 minutes), month to month with no minimum commitment. Onboarding and training are included, with no setup fee, and a BAA is available on every plan. Groups with several locations use the custom-priced Enterprise plan.
The easiest way to judge it is on your own phone line: start with the 10-day trial for $5 (card required). Monthly plans come with a first-month money-back guarantee.
Prices can change; see the pricing page for current plans.
What setup asks of your team
Setup takes one short remote session with whoever knows your schedule and phone setup. After that, BuzzWisely’s team trains the AI on your practice, tests it and trains your front desk, without taking the doctor’s time. Your phone number stays as it is: your calls forward to BuzzWisely when your team can’t answer. See how BuzzWisely works for the full picture.
Is BuzzWisely right for your chiropractic office?
BuzzWisely fits chiropractic offices of every kind: a single doctor with one front desk, a practice with several doctors, or a multidisciplinary clinic with chiropractic, massage and physical therapy under one roof. It fits best where calls go to voicemail between patients, at lunch or after hours. It works alongside your team: BuzzWisely takes the calls nobody can get to, and your team spends its time with the patients in the office.
Running a broader medical practice? See BuzzWisely for medical offices. New to the idea? Start with what an AI receptionist is.
See it with your own calls: book a demo, or call our AI receptionist and play the patient.