BuzzWisely Privacy Policy

Last Updated: July 21, 2026

This Privacy Policy explains how BuzzWisely, Inc. ("BuzzWisely", "we", "us"), located in California, USA, collects, uses, shares, and retains information when you use the BuzzWisely website, platform, applications, and services (the "Service"). For the terms that govern your use of the Service, see our Terms of Use.

If you use the Service to create, receive, or transmit Protected Health Information (PHI), a separate Business Associate Agreement (BAA) governs that data — email support@buzzwisely.com to request one.

1. Information We Collect

We may collect:

  • Account information (name, email, company)
  • Call metadata and recordings
  • Messages and transcripts
  • Usage data and logs
  • Billing and subscription data
  • Device and browser information (including IP address)

2. How We Use Information

We use information to:

  • Operate and provide the Service
  • Process calls and messages
  • Provide support
  • Improve the platform and AI systems
  • Measure and improve our marketing
  • Prevent abuse and fraud
  • Comply with legal obligations

3. Call Recording & Communications

Calls and messages may be recorded or transcribed.

You are responsible for obtaining all required consent from callers.

4. Cookies, Analytics & Tracking

Our website uses cookies and similar technologies, and we use third-party analytics and advertising services to understand how the site is used and to measure our marketing. These services may collect information such as your IP address, device and browser details, pages visited, and interactions, and they may set their own cookies.

The third-party services we currently use include:

  • Google Analytics (GA4) — website usage and traffic analytics.
  • Google Ads — advertising and conversion measurement.
  • Google Tag Manager — to load and manage the tags above.
  • PostHog — product and usage analytics.

These providers process data under their own privacy policies. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out browser add-on. For more detail on the cookies we use, see our Cookie Policy.

5. Data Sharing

We may share data with:

  • Infrastructure, AI, telephony, and hosting providers
  • Analytics and advertising providers (as described above)
  • Payment processors
  • Legal authorities if required

We do not sell personal data.

6. Data Retention

We retain information for as long as needed to provide the Service and meet legal obligations. We do not guarantee any specific retention period, and data may be deleted at any time.

7. Security

We use reasonable safeguards to protect information, but no system is completely secure and we cannot guarantee absolute security.

8. Your Choices & Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain data uses. To make a request, email legal@buzzwisely.com. You can also control cookies and analytics through your browser settings as described above. We will not discriminate against you for exercising these rights.

9. Your Responsibilities

You are responsible for:

  • Lawful data collection
  • Providing notices to callers
  • Compliance with privacy and recording laws

10. International Use

Data may be processed in the United States or other countries where we or our providers operate.

11. Children's Privacy

The Service is not intended for children under 13, and we do not knowingly collect their information.

12. Legal Disclosures

We may disclose information if required by law or legal process.

13. Changes

We may update this Privacy Policy from time to time. Material changes will be reflected by the "Last Updated" date above, and continued use of the Service means acceptance.

BuzzWisely, Inc. · California, USA · legal@buzzwisely.com · https://buzzwisely.com