Privacy Policy Effective Date: 6/05/2023

Introduction

At Solution Source LLC, also known as Buzzwisely we take your privacy seriously. This policy explains how we collect, use, disclose, and secure personal data when you interact with our A2P email and SMS communications. If you’re an end-user of our services, please review this to understand your rights.

Data We Collect

Contact Information: Name, email address, phone number.

Account Data: Unique identifiers, device IDs, IP addresses, timestamps of interactions.

Usage Data: Subscription preferences, engagement events (opens, clicks, replies), opt‑in/opt‑out status.

How We Collect Data

Directly: When you sign up for updates, promotions, or customer notifications.

Automatically: Via A2P messaging systems that log engagement actions (e.g. clicks, replies).

Purposes of Use

We use your data to:

• Send relevant emails and SMS notifications (e.g. promotions, account alerts, reminders).

• Provide customer support and service updates.

• Analyze engagement patterns to optimize timing, delivery methods, and content.

• Comply with legal and regulatory requirements (e.g. record keeping, opt-out honoring, TCPA).

Legal Basis

Consent: You agree by opting in to receive A2P communications.

Legitimate Interest: To manage your account and maintain effective communication.

Compliance with Law: Where required by regulations like TCPA, CAN-SPAM, CCPA, GDPR.

Third‑Party Disclosure

We may share your data with:

Service Providers: A2P gateway platforms, email/SMS vendors, analytics services.

Partners & Legal Authorities: Where necessary to fulfill legal obligations or respond to requests.

All third parties are bound by privacy and security obligations.

Your Rights

Depending on jurisdiction, you may have:

Right to access, correct, or delete your data.

Right to opt out of A2P messaging at any time.

Rights to opt in or restrict certain data uses.

To exercise these rights, contact [email protected] or use “STOP” in response to SMS messages.

Security

We implement industry-standard safeguards—SSL/TLS encryption, access controls, data segmentation, regular audits—to protect your data from unauthorized access.

Data Retention

We retain data only as long as needed to:

Fulfill service purposes.

Comply with legal obligations (e.g. recordkeeping).

Upon request or when retention ends, we delete or anonymize your data.

Children’s Privacy

A2P communications are intended for individuals 13+. We do not knowingly collect data from children under 13. If you believe we have, please contact us to tell us.

Policy Updates

We may update this Privacy Policy periodically. The “Effective Date” will reflect changes. Continued use means acceptance of revised terms.

Contact Us

For any questions, concerns, or data requests:

Email: [email protected]