Your Questions? Let's Get the Buzz!
Got questions about how BuzzWisely can revolutionize your customer calls and appointment setting?
You've come to the right hive! We've gathered the most common queries and dished out the details, so you can learn all about our AI voice agent's honey-sweet magic.
Dive in, get informed, and get ready to bee-lieve in effortless efficiency!
Frequently Asked Questions
Getting Started
What is BuzzWisely?
BuzzWisely is an advanced AI voice agent designed to act as your business's 24/7 front-line customer service. It answers calls, provides information, handles inquiries, and expertly schedules appointments, freeing up your team.
How quickly can BuzzWisely be set up?
It's surprisingly fast! BuzzWisely is designed for quick integration. We'll scan your website and readily available business information to train your AI agent, allowing you to be up and running in a matter of minutes to hours, not days or weeks.
Do I need to change my existing business phone number?
No, absolutely not! BuzzWisely works seamlessly with your existing phone number. We'll guide you through a simple call forwarding setup within your current phone system to direct calls to your BuzzWisely agent.
Is there a free trial or a way to test BuzzWisely?
Yes! We offer a limited-time free trial. This allows you to experience BuzzWisely's capabilities firsthand without commitment.
How BuzzWisely Works
How does BuzzWisely answer calls?
When a call comes in, BuzzWisely's AI voice agent answers with a customized greeting. It then engages with the caller using natural language processing to understand their needs, answer questions, provide information,
Can BuzzWisely handle specific industry information?
Yes! BuzzWisely is trained on your specific business and industry information, allowing it to provide accurate and relevant answers tailored to your services, products, and FAQs.
How does BuzzWisely handle background noise and interruptions?
Our advanced AI is designed to filter out common background noise and gracefully handle interruptions, ensuring a smooth and professional conversation flow, even in challenging call environments.
Does BuzzWisely have a personality?
Absolutely! We've designed BuzzWisely to have a natural, helpful, and engaging personality, making conversations feel lifelike and ensuring a positive experience for your customers.
Can BuzzWisely schedule, reschedule, and cancel appointments?
Yes! BuzzWisely seamlessly integrates with your calendar and scheduling systems to manage appointments, including booking new ones, rescheduling existing ones, and handling cancellations, all according to your rules and availability.
What happens after a call? Will I be notified?
Yes, you'll receive immediate notifications (via email and/or text) with call summaries, full transcripts, and recordings of every interaction your BuzzWisely agent handles, so you're always in the loop.
Can BuzzWisely handle multiple calls simultaneously?
Yes, BuzzWisely can efficiently handle multiple incoming calls at the same time, ensuring no customer is left waiting or goes to voicemail.
What if BuzzWisely doesn't know the answer to a question?
If BuzzWisely encounters a question it hasn't been trained on or cannot answer, it can be configured to either transfer the call to a human agent, take a detailed message, or direct the customer to an alternative resource.
Integrations and Flexibility
What software does BuzzWisely integrate with?
BuzzWisely is a highly flexible platform! We integrate with thousands of software applications currently and are adding more every day. Your AI agent can alert you via email, text, or book directly into your CRM, calendar, or other software of choice.
Can I customize BuzzWisely's responses and information?
Yes, you have full control! You can easily edit, update, and add new FAQs, specific business information, and message requirements within your BuzzWisely admin dashboard to keep your AI agent perfectly aligned with your business.
Can BuzzWisely operate only during certain hours or for overflow calls?
Absolutely. You can set BuzzWisely to answer calls 24/7, only during after-hours, or as an overflow solution when your team is busy or unavailable.
Can BuzzWisely speak multiple languages?
Yes, BuzzWisely can support multiple languages, allowing you to serve a wider customer base. Please inquire about specific language availability during your demo.
Security & Data
Is BuzzWisely secure and compliant with privacy regulations?
We prioritize data security and privacy. BuzzWisely employs robust security measures, including encryption and secure cloud storage, and is designed to help you maintain compliance with relevant data protection regulations. However, you are solely responsible for ensuring your business's compliance with all applicable laws, including proper consent for call recording and data collection.
Is my call data used to train the AI?
At this time, customer data is not used to train the general AI model. We only use your data to improve your specific BuzzWisely agent's performance.
How much does BuzzWisely cost?
Our pricing varies based on your usage and the specific features you need. Please visit our pricing section or book a demo to discuss plans tailored to your business. Plans start as low as $49.
What happens if I exceed my plan's included minutes?
If you go over your plan's included minutes, BuzzWisely will continue to operate seamlessly, and additional usage will be billed at a per-minute rate. We'll notify you and can discuss adjusting your plan.
Get Started for Free Today!
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